Typically each Salmat SalesForce solution is crafted in response to a specific client requirement – even so, many issues and challenges are similar.

Questions you may have about:

Privacy

Salmat SalesForce complies with all Privacy Laws and our employees are bound by strict codes of conduct and any infringement is dealt with to the fullest extent of relevant law.

Salmat SalesForce has proven security systems that are continually reinforced and upgraded.

Loss of control when outsourcing

Activity: Salmat SalesForce collaborates to set and conform to carefully defined service levels, reporting criteria, and both formal and informal review procedures.

People: Your organisation is encouraged to participate in the selection of employees or contractors to be assigned to your project.

Information: We provide clients with unrestricted access to information gathered and stored about their customers.

Responsiveness: Salmat SalesForce has a well deserved reputation for flexibility in responding to client needs, preferences and expectations. We have a ‘can-do’ approach to problem solving and we have experienced business and technical support staff.

We have wide experience in responding to short notice changes.

Reporting: Salmat SalesForce will provide feedback as collaboratively defined and agreed.

Service Disruption: In the unlikely event of disruption to service provision Salmat SalesForce provides immediate reports and continually provides information about remedial activity.

Collaboration and client participation

Salmat SalesForce has sophisticated policies and procedures in place to ensure that very responsive and multi-organisational levels relationships are formed and maintained with our clients.

Salmat SalesForce encourages clients to locate a suitable supervisor or executive within their Salmat SalesForce contact centre facility.